FAQ

About Company and Product Series

About Depp Technology Co., Ltd.

We are Hong Kong-based truck parts manufacturer and export agent of heavy-duty vehicle precision sensors. Our products are supplied to global markets. We have an ISO 9001/14001 quality certified production system and quality control.

What are our main products?

Heavy-duty truck filters and accessories. Filters are common truck maintenance parts, including truck fuel filter, cabin air filter, oil filter, air filter, etc. We also provide wear parts (such as windshield wipers) for Chinese heavy-duty truck brands such as Sinotruk, Shaanxi Automobile, FAW.

Which brands/models are our products compatible with?

We mainly provide products to Chinese mainstream heavy-duty truck brands such as Sinotruk (Howo), Shaanxi Automobile, FAW and foreign heavy-duty truck brands such as Scania, DAF, Volvo, Iveco, Mercedes-Benz, MAN. We can find out whether they are matched according to OE, VIN, engine model and chassis code.

What are our main markets?

Russia/CIS, Southeast Asia, Middle East, Africa, Europe, America, and more markets to be explored and developed.

Quality & Compliance, R&D

How do we ensure quality?

Our factory management system is ISO 9001/14001 certified.

Full-process inspection is conducted (IQC/IPQC/OQC).

Use special performance test equipment for 100% functional testing.

For OEM/ODM projects, a PPAP-like document system will be provided.

Batch number control for product traceability.

How are products tested before shipment?

Each filter element is tested for sealing, cleanliness, structural integrity, filtration efficiency, and service life to ensure quality. Fuel filters will also be tested for water separation efficiency.

Do you offer customization/development service (OEM/ODM)?

Yes. We have professional OEM/ODM R&D resources. Can develop according to customer drawings/specifications, reverse engineer by samples, and design molds/fixtures as required.

Q: Can you develop according to my specifications draft or samples?

A: Yes. Please submit your drawings/specifications or send samples to us. Our engineering team will analyze the technical feasibility and delivery time.

Can you do my branded packaging?

Yes. We can provide customized branding/packaging; the MOQ of each product is usually 100-300 pieces.

What certifications/standards do you comply with?

We can comply with relevant automotive industry standards and provide supporting certificates. Including CE certification for the EU market, EAC certification for the Russian market, and some industry-recognized performance test reports, such as ISO4548, ISO5011, ISO19438.

Supply, Delivery Time & Logistics

What is the typical delivery time?

In Stock: 3-7 days after receiving payment

Regular Production: 15-30 days depending on the product and quantity

New Product Development/OEM: Developed according to the project plan after sample confirmation

What is your minimum order quantity (MOQ)?

Standard Products: We are flexible with the minimum order quantity for trial orders.

Custom Packaging/Branding: The MOQ is generally 100-300 pieces per product.

ODM/New Product Development: Depends on the project.

What shipping methods do you offer?

Sea freight (FCL/LCL), air freight, rail freight (if available), express (DHL/UPS/TNT/FEDEX/EMS). We will recommend the most cost-effective option according to the destination, volume, and urgency.

Can you ship to my warehouse or freight forwarder?

Yes. We can ship to your designated warehouse or freight forwarder in China or abroad according to EXW/FOB/CIF/CNF/DDU terms.

Can you consolidate multiple products for shipment?

Yes. One-stop sourcing and consolidated packaging can save you logistics costs and receiving workload.

Price, Payment & Samples

What are your payment terms?

Generally 50% in advance and 50% before shipment. Long-term partners enjoy flexible payment terms.

What payment methods do you accept?

Wire transfer (T/T), bank transfer; other payment methods can be negotiated flexibly according to market conditions.

How to obtain samples?

For new products: Samples will be provided for customer verification.

For bulk orders: Samples will be provided after order confirmation and deposit payment. Unless otherwise agreed, the sample fees and shipping costs shall be borne by the customer.

Do you offer tiered pricing or distributor terms?

Yes. We can negotiate prices based on annual purchasing plans, in combination with factors such as purchase volume, distributor policies, and market protection.

After-sales service, warranty & support

What is your warranty policy?

If there are quality issues, we provide a 1-2 year warranty period (actual period depends on the product and usage environment).

What if the product I receive does not work properly?

We will take full responsibility for quality problems caused by our negligence. Please send photos/videos, batch number and a brief description of the malfunction to us, and we will analyze the cause of the problem and solve it.